Terms and Conditions - Glass

Returns

1] Returns are NOT ALLOWED for products purchased on this website.

Products sold on this website are custom produced and cannot be re-stocked.
No returns are allowed under any circumstances.

If necessary we recommend ordering a single panel to determine the suitability of the product to requirements.

Shipping

All orders ship from our Worcester, MA 01605 facility in the USA.

Ground orders ship via Fedexground (1-5 business days within the Contiguous USA) or the USPS. Unless specified otherwise, choice of carrier is at our discretion

Order Tracking information is automatically delivered to the email address provided with your customer account. Tracking updates are sent directly by the shipper and are not updated in our shopping cart. Please ensure that email from Fedex of the USPS is not being intercepted by a spam filter.

Multi-carton orders are consolidated to minimize shipping cost.

Large orders may ship LTL motorfreight when appropriate.

Please visit our Shipping Page for complete details on shipping, including transit times.

Damaged or Defective Goods

Because orders often include fragile materials (glass etc.), it is impossible to guarantee damage-free delivery.
PACKAGES MAY CONTAIN SHARP MATERIALS INCLUDING BROKEN GLASS AND MUST BE HANDLED WITH APPROPRIATE CARE TO AVOID INJURY.

CUSTOMERS ARE EXPECTED TO INSPECT ALL PACKAGES ON ARRIVAL AND REPORT DAMAGE WITHIN 7 DAYS OF RECEIPT.
Damaged goods should NOT be discarded until we have been contacted and informed.
If damage is extensive we reserve the right to file claim with the carrier.
Damaged goods must NOT BE DISCARDED until 3 business days after we have been contacted. The carrier reserves the right to collect the package for inspection prior to precessing a damage claim.
We will issue a full refund, including pro-rated shipping charges for all damaged or defective product reported within 7 days of delivery.
If replacement of damaged or defective components is requested by the customer they will be provided at no charge but shipping charges will apply.

Defective product is replaced free of charge (note that shipping charges will be applied), however, we reserve the right to inspect defective product before replacing the times. This may involve having the product shipped back to our facility for examination. Return shipping charge would be at our expense.

Payment

ONLINE ORDERS are processed on a Secure Web Site (SSL).

Credit Cards are processed on the authorize.net network for maximum security. Customers may also opt to use the Paypal processing network at their discretion.

Payment terms include Paypal, debit cards and credit cards. We accept Visa, Mastercard and Discover. We also accept American Express via the Paypal netwok..

We accept prepayment via check or money order, however, orders will only ship after funds have been secured.

We do NOT accept COD orders.

We do not offer terms or accept Purchase Orders on terms

Samples and Catalogs

We do not provide samples. Products can be evaluated with a small order under $99, which can be returned for a full, un-conditional refund as indicated above.

We do not print a physical catalog. All product information is available online. Do not hesitate to contact us if additional information is required.

General

Business hours are 10:00 AM to 5:00 PM Eastern Time. Live phone support is available during these hours.

Voice messages, emails and faxes are accepted at any time.

Privacy

Customer information is kept confidential, we do not sell or share mailing lists with 3rd parties.

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Terms and Conditions - Glass

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